GENERAL CONDITIONS OF PURCHASE AND RESERVATION
We invite you to review the general purchasing conditions that regulate the offer and purchase of products from EUROALIMENT PROVEEDOR DE ALIMENTOS DE CALIDAD, SLU through the online store included in this website https://pons.shop/.com
By requesting the acquisition of a product and/or service through this website, the User is bound by these Conditions.
EXCLUSIONS
The sale of alcoholic beverages to minors under 18 years of age is expressly prohibited. In the process, the User declares and states that he or she is over 18 years of age and that, in any case, he or she is of the minimum legal age for the purchase and consumption of alcoholic beverages in the location in which he or she is located. If the User falsifies this declaration and purchases any of the products offered without complying with this requirement, he or she assumes all legal consequences that may arise from this.
PRELIMINARY PROVISIONS
These purchasing conditions apply to all sales of articles of the EUROALIMENT PROVEEDOR DE ALIMENTOS DE CALIDAD, SLU brand, which have been made through the website https://pons.shop/ (hereinafter "website").
By placing an order, you warrant to us that you are over 18 years of age and have the legal capacity to enter into binding contracts.
Orders may only be placed to purchase goods without the intention of reselling them. Any resale or distribution of products purchased through the website is strictly prohibited.
We reserve the right to cancel fraudulent, false or speculative orders, as well as those that have been requested by a client with whom there may be a difference/controversy in previous orders, or when there are reasonable doubts that may lead us to believe that the client is violating some criminal activity.
We may update these terms and conditions of purchase and the legal notice at any time. You may consult and print the updated version of both texts by clicking on the links “Terms and Conditions of Purchase” and “Legal Notice”.
1.1 User obligations
As a user, you are obliged to communicate to EUROALIMENT PROVEEDOR DE ALIMENTOS DE CALIDAD, SLU all the data necessary for access and use of the services of this website. These must be true and current and you agree that we can use them to contact you if necessary.
It is essential that you provide all the information we classify as mandatory, since if you do not do so we will not be able to process your order. We will not be responsible in any case for possible delays or failures in delivery as a result of errors or omissions of data.
The user must make appropriate use of the services included in the website, always in accordance with the legal system and will not carry out any activity that hinders or interferes with its operation.
1.2 Security measures
We will put in place all reasonable mechanisms within our power to ensure that your personal data is kept secure at all times.
You must also take the necessary security measures, both personal and material, to maintain the confidentiality of your username and password and notify us immediately of the loss, misplacement, theft, robbery or illegal access to your username and password, as well as their knowledge by third parties.
2. CONDITIONS APPLICABLE TO ORDERS
All products offered on this website are sold directly by:
EUROALIMENT SUPPLIER OF QUALITY FOOD, SLU
CIF: B25368432
Address: POL. IND. AL KANIS NAU A CTRA. N-230 KM. 11,2 - 25124 - ROSELLÓ (LLEIDA)
Registered in the Commercial Registry of Lleida of Euroaliment PEC SLU First Registration Number No. 1, Volume 440, Folio 175, Sheet L-8218, date 04/18/1996
Telephone: 973730525
Email: info@grup-pons.com
2.1 Purchase procedure
You can browse the website until you find the item you want. Once located, clicking on it will give you access to all the detailed information that the website offers. From there you can add the item to your cart.
When placing your order you will be asked to enter all your details and finally confirm the order.
Once the purchase procedure has been completed, you can select whether you wish to generate an electronic invoice, which will be sent to the User via email. You can also request a paper copy of your invoice. From the management panel of your account, the User can also download the invoice.
The personal data required for processing the order will be processed in compliance with reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights, and the rights that assist Users in accordance with the privacy policy of this Website.
2.2 Coverage of the offer
The territory in which physical deliveries of the products are made is: Peninsula (Spain, Andorra and Portugal).
If a user is interested in receiving a product elsewhere, we advise them to contact us via the contact form or by sending an email to info@grup-pons.com and we will inform them accordingly.
2.3 Availability
All orders are subject to availability. We are not responsible for the lack of stock or unavailability of products.
Please check the selection of items available for sale through the website, as not all items that we may offer in our stores or that may appear in catalogs, websites or other types of presentations are available for this type of sale.
In the event of a stock shortage or temporary unavailability of an item, EUROALIMENT PROVEEDOR DE ALIMENTOS DE CALIDAD, SLU will contact the customer to inform them immediately and give them a new delivery date or, if it is not possible to deliver the product, proceed to cancel it.
If you have any questions, it is recommended that you contact customer service.
2.4 Contract with EUROALIMENT QUALITY FOOD SUPPLIER, SLU and acceptance of orders.
The order will not be accepted by us until the amount has been charged to our account. When you confirm the purchase, you will receive an e-mail confirming your acceptance. Only then will the contract between you and us be formalised, and only for the items listed in this shipping confirmation.
2.5 Confirmation and cancellation of orders
Before you complete your order on the website, you will be able to review all the details associated with it (amounts broken down into all the necessary sections – taxes, costs, shipping, item selection, etc.), and you may correct anything you consider necessary.
After confirmation, it will not be possible to modify or cancel the order via the website. You must contact us. In this case, the period can only be modified or cancelled if the item has not entered the shipping phase from our warehouses.
2.6 Currency, tax and prices
In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), all purchases from our website will be subject to value added tax. The applicable rate will be the one legally in force at any given time.
All prices are shown in Euros (€) and include taxes, unless otherwise indicated and applied due to legal requirements, especially in relation to VAT.
Prices may change at any time, but any changes will not affect orders or purchases that the User has already made.
2.7 Payment methods and security
Any order placed must be paid immediately after order confirmation. Only orders for which payment has been completed and verified will be processed.
Payment must be made by bank transfer, credit or debit card or PayPal.
Credit and debit cards : The amount of the order will be charged to your card, so you must provide us with the number, the expiry date and the CW2 security code (on the back of your card). If your card is scanned, you will be asked for the relevant security codes.
These data will not be stored or manipulated by us, but will be registered directly in the payment gateway of the corresponding financial institution. The charge will be made in real time through this payment gateway. In the event that the charge cannot be finally made (for whatever reason), the order will be automatically cancelled.
Bank transfer: The customer has 5 working days to make the payment or the order will be automatically considered cancelled. The customer can make the payment for their order to the account shown below, indicating the order number obtained at the end of the order. This system allows purchases of any economic amount. Upon completion of the order, you will receive an email with all the details. Please note that this payment method is not immediate, and it may take up to 48 hours for us to receive confirmation of payment.
The bank details required to make the bank transfer are as follows:
Owner: EUROALIMENT QUALITY FOOD SUPPLIER, SLU
Entity: BBVA
Account number: ES71 0182 2344 01 0201651938
Important: The order number that will appear at the end of this process must be indicated as the transfer concept. If this reference has not been indicated, the order will be cancelled.
PayPal : Allows you to pay directly without communicating your financial data on the network. It automatically encrypts sensitive data using the best technologies available on the market.
2.8 Deliveries: types, deadlines and problems
Once payment has been received, your order will be prepared. You can choose whether you want it delivered to a postal address or picked up at our physical store.
Pick up in store
If you order before Xh, your order will be ready within 24 hours (working days). Order processing hours are from 09:00 to 16:00, every working day from Monday to Friday. Orders placed outside this time frame will be processed on the next working day.
You can pick up your online order during business hours (specify) at the address POL. IND. AL KANIS NAU A CTRA. N-230 KM. 11,2 - 25124 - ROSELLÓ (LLEIDA).
Shipping to the Peninsula (Spain, Andorra and Portugal)
As a general rule, packages are sent within 24/48 hours (working days) after receipt of payment, via a selected courier service.
Except in cases where there are unforeseen or extraordinary circumstances or, where applicable, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on this website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.
If, upon delivery, the packaging of your order is damaged, you must open the package in the presence of the logistics operator to check the condition of the items. If damage is observed, you must detail it on the delivery note and contact us. We will repair or replace, free of charge, all items that have been damaged or lost during transport, provided that you notify us of the incident as soon as possible.
Once the order has been delivered, it will become your property and therefore any damage that may arise will be your responsibility.
Shipping costs Pick-ups in physical store
Shipping method
Fee
Pick up in store
Free
Shipping to the Peninsula (Spain, Andorra and Portugal)
Shipping method
Fee
> 55€
Transport
2,90 €
Free
Shipping costs can be viewed in detail during the purchasing process.
2.9 Return, withdrawal, exchange and refund policy
2.9.1 Returns
In cases where the User purchases products on or through the owner's Website, he or she has a series of rights, as listed and described below:
2.9.2 Right of Withdrawal
The User has the right to withdraw from this contract within a period of 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.
To exercise the right of withdrawal, the User must notify EUROALIMENT PROVEEDOR DE ALIMENTOS DE CALIDAD, SLU, info@grup-pons.com, of their decision to withdraw from the contract through an unequivocal statement. You may use the withdrawal form template below, although its use is not mandatory.
To meet the withdrawal deadline, it is sufficient for the User to send the communication regarding the exercise of this right before the corresponding deadline expires.
Consequences of withdrawal:
In the event of withdrawal by the User, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by the User for the initial transaction, unless the User has expressly provided otherwise; in any case, you will not incur any costs as a result of the refund.
“You must send and return or deliver the goods directly to EUROALIMENT PROVEEDOR DE ALIMENTOS DE CALIDAD, SLU, POL. IND. AL KANIS NAU A CTRA. N-230 KM. 11,2 - 25124 - ROSELLÓ (LLEIDA)” or “We will collect the goods”, without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from this contract. The deadline will be deemed to have been met if you return the goods before said deadline has expired.
You will be responsible for the direct cost of returning the goods.
The User must return the Products in perfect condition, otherwise the product may suffer a depreciation. Consequently, the User is informed that he/she will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. That is, if the product is not returned with the original packaging or in perfect condition, EUROALIMENT PROVEEDOR DE ALIMENTOS DE CALIDAD, SLU may charge the cost of the devaluation of the product.
The User acknowledges that there are exceptions to the right of withdrawal, as set out in article 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: goods made according to the specifications of the consumer and user or clearly personalised, the supply of goods that may deteriorate or expire quickly, the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery, the supply of goods that after delivery and taking into account their nature have been inseparably mixed with other goods.
2.9.2 Return of defective products or shipping errors
These are all those cases in which the User considers that, at the time of delivery, the product does not comply with the provisions of the contract or purchase order, and that, therefore, he/she must contact EUROALIMENT PROVEEDOR DE ALIMENTOS DE CALIDAD, SLU immediately and inform it of the existing non-conformity (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).
The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, whether a refund or, where appropriate, a replacement of the same is appropriate. The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that a refund or replacement of the non-conforming item is appropriate. The amount paid for those products that are returned due to a defect, when it actually exists, will be fully refunded, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase. In any case, the rights recognized in the legislation in force at any given time for the User, as consumer and user, will always be in force.
2.10 Warranties
The User, as a consumer and user, enjoys guarantees on the products that he/she may acquire through this Website, under the terms legally established for each type of product. In the case of a contract for the sale of goods or the supply of digital content or services supplied in a single act or in a series of individual acts, EUROALIMENT PROVEEDOR DE ALIMENTOS DE CALIDAD, SLU shall be liable for any lack of conformity that exists at the time of delivery or supply and that becomes apparent within a period of three years from delivery in the case of goods or two years in the case of digital content or services, without prejudice to the provisions of article 115 ter, section 2, letters a) and b).
In this sense, it is understood that the products comply with the contract provided that: they conform to the description made by EUROALIMENT PROVEEDOR DE ALIMENTOS DE CALIDAD, SLU and possess the qualities presented therein; they are suitable for the uses to which products of the same type are ordinarily intended; and they present the quality and performance that are usual for a product of the same type and that are reasonably expected of it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or shipping errors. However, some of the products sold on the Website may present non-homogeneous characteristics provided that these derive from the type of material with which they have been manufactured, and which will therefore form part of the individual appearance of the product, and will not be a defect.
On the other hand, it may be the case that the User purchases a product from a brand or manufactured by a third party on the Website. In this case, when it is impossible for the User or it would be an excessive burden for him to contact the entrepreneur due to the lack of conformity, the User also has the option of contacting the brand or manufacturer responsible for the product to find out how to exercise his legal warranty right directly against them during the two years following the delivery of said products. To do so, the User must have kept all the information regarding the guarantee of the products.
3. PARTIAL NULLITY
If any part of these terms of service is contrary to law and therefore invalid, this will not affect the other provisions in accordance with law. The parties agree to renegotiate those points of the terms of service that are invalid and to incorporate them into the rest of the terms of service.
4. MODIFICATION OF THE GENERAL CONDITIONS OF SALE
EUROALIMENT PROVEEDOR DE ALIMENTOS DE CALIDAD, SLU reserves the right to modify the general conditions of sale without prior notice, and may change, delete or add both the content and services presented through it as well as the way in which these appear presented or located on its servers.
These changes must be accepted by the user each time they purchase a product or service through the website.
In the event that some of the terms of the general conditions of sale are declared integral or non-enforceable by a court decision, the remaining provisions will remain in force.
For any questions the User may have in relation to the Conditions, he/she may contact the owner using the contact details provided above or, where appropriate, using the contact form.
5. APPLICABLE LAW AND JURISDICTION
This site is located and operated in Spain. All matters relating to this site are governed by Spanish law and are subject to the jurisdiction of the competent Courts and Tribunals of Spain, without applying the principles of conflicts of laws.
In those cases where the client does not have the status of consumer or user, or has a domicile outside of Spain, they will be subject to the Courts and Tribunals of Lleida, expressly waiving any other jurisdiction that may apply to them.
If the user decides to use or consult this site outside of Spain, he or she must bear in mind that he or she does so on his or her own initiative and is responsible for compliance with the relevant laws.
This contract will enter into force and take full effect from the moment of acceptance by the client or user.
This contract, and therefore the general conditions it incorporates, together with the annexes (if any), in addition to being read on this website, may be stored, archived and reproduced by the usual electronic or computer means.
6. COMPLAINTS AND CLAIMS
The User may send EUROALIMENT PROVEEDOR DE ALIMENTOS DE CALIDAD, SLU their complaints, claims or any other comment they wish to make through the contact details provided at the beginning of these Conditions (General Information). In addition, EUROALIMENT PROVEEDOR DE ALIMENTOS DE CALIDAD, SLU has official complaint forms available to consumers and users, which they may request from EUROALIMENT PROVEEDOR DE ALIMENTOS DE CALIDAD, SLU at any time, using the contact details provided at the beginning of these Conditions (General Information). Likewise, if a dispute arises from the conclusion of this purchase contract between EUROALIMENT PROVEEDOR DE ALIMENTOS DE CALIDAD, SLU and the User, the User as a consumer may request an out-of-court dispute resolution, in accordance with Regulation EU No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on the resolution of online disputes in consumer matters. You can access this method through the website: http://ec.europa.eu/consumers/odr/.
MODEL OF THE WITHDRAWAL FORM:
Form:
I hereby notify that I am withdrawing from my contract of sale of the following goods/provision of the following service:
(*)Order number: ________________________________________________
(*)Contact name: __________________________________________
(*)Contact email: ____________________________________________
(*)Contact phone number: _______________________________________________
(*)User address: _________________________________________
(*)Description (indicate the product(s) to be returned). ____________ ____________________________________________________________________________________________________________________________
(*)Date: _____________________________________________________
(*)Signature of the consumer/user (only if this form is submitted in paper):
________________________
(*) Required fields.
BOOKING CONDITIONS
PRIOR INFORMATION
EUROALIMENT PAC, SLU, owner of the Site https://ponshome.es (hereinafter, the "Site"), is a family business with a long tradition specialized in the production, processing and marketing of high quality olive oil and wine.
EUROALIMENT PAC, SLU makes available to users the platform included in this website through which a natural or legal person (hereinafter, User) may book activities, excursions, guided tours and experiences.
The data of EUROALIMENT PAC, SLU are as follows:
Company name: EUROALIMENT SUPPLIER OF QUALITY FOODS, SLU
CIF / NIF: B25368432
Registration data: Commercial Registry of Lleida of Euroaliment PEC SLU First Registration Number nº1, Volume 440, Folio 175, Sheet L-8218, date of 04/18/1996
Registered Office: Polígon Al-Kanis Nau A, Ctra N-230 Km 11.2 – 25124 Rosselló (Lleida)
Phones: 973730525
E-mail: pons.shop@grup-pons.com
ACCEPTANCE OF THE GENERAL CONDITIONS OF USE AND ACCESS TO THE WEBSITE
When making a reservation for activities, excursions, guided tours and experiences, the user is bound to
By accessing, viewing or using the materials, content or services accessible through the Website, the User declares that he/she understands and accepts these General Terms and Conditions, which define the rights and obligations of EUROALIMENT PAC, SLU and the User for the contracting of the services of activities, excursions and guided tours.
These are the only General Conditions of Contract applicable to the use of the Website (without prejudice to the fact that for certain services there may be specific conditions) and to the contracting of the services and they replace any other conditions, except by prior agreement and in writing between EUROALIMENT PAC, SLU and the User.
Users are not required to register to access the Website. However, in order to contract the services offered by EUROALIMENT PAC, SLU, you will be required to provide us with personal data and accept these conditions before making the corresponding payment.
PURPOSE OF THE WEBSITE
EUROALIMENT PAC, SLU has developed this Website to offer the User a reservation service for activities, excursions, guided tours and experiences in ecotourism, olive oil tourism, gastronomy and much more.
The contracting of the services offered will be carried out between the User and EUROALIMENT PAC, SLU. The User, at the time of formalizing the reservation, will establish a direct contractual relationship with EUROALIMENT PAC, SLU.
BOOKING
In order to make reservations through the Website, the User must provide personal data (name, surname, email and telephone number), or, where applicable, the data of the person on whose behalf the activity is being reserved so that EUROALIMENT PAC, SLU can make the reservation requested by the User.
Pursuant to these General Terms and Conditions, Users declare that they provide true, accurate, current and complete data about their identity, or, where applicable, about the person on whose behalf the activity is booked. In this regard, Users shall be responsible for the accuracy of the data provided to EUROALIMENT PAC, SLU and for any consequences that may arise from errors in the information provided.
In accordance with the above, Users must immediately notify EUROALIMENT PAC, SLU via email pons.shop@grup-pons.com or through the contact form of any error, modification or problem regarding the data and information provided.
CONDITIONS APPLICABLE TO RESERVATIONS
The reservations that each User makes through the Website are subject to the specific conditions that apply to each activity, excursion or guided tour. The User can find these conditions in the description sheet of the Website for each of these services, as well as in the confirmation email that EUROALIMENT PAC, SLU sends once the reservation has been made.
General conditions
In general, the reservation of activities, excursions and guided tours promoted by EUROALIMENT PAC, SLU through the Website is subject to the following conditions:
The dates and times of the activities, excursions and guided tours published on the Website have been defined and do not allow any type of modification in this regard.
The possibility of changing the date and time of an activity, excursion or guided tour would only be possible if the User hires a private service. To book an activity, excursion, guided tour or experience privately, please contact EUROALIMENT PAC, SLU through the contact form available at the following link: https://ponshome.es/contacto/
Users may modify the details of their reservations provided that the conditions of the activity, excursion and/or guided tour allow it. In order to make this modification, the User will have to contact us through the contact form available at https://ponshome.es/contacto/
The minimum advance notice for each reservation varies depending on the activity, excursion, guided tour and/or experience you wish to book. This specific aspect can be seen in the activity's information sheet on the Website. EUROALIMENT PAC, SLU informs you that it is not possible to book an activity with less advance notice than that indicated in the corresponding activity's information sheet.
EUROALIMENT PAC, SLU reserves the right to use images of participants taken during activities, excursions and guided tours promoted by the entity.
We inform you that within the framework of the activity in which you are registered, images will be captured and may be published for dissemination. Likewise, you accept the promotion, distribution and exploitation of the images throughout the world through any means of communication (Internet, advertising, etc.) and without time limit. Those registered expressly grant the organization the right to reproduce their image. You authorize the publication of images captured within the framework of the activity.
Specific conditions
The meeting point, date, time, duration and all the information necessary to enjoy the activity, excursion and/or guided tour booked is detailed in the description sheet for each service/experience on the Website, as well as in the confirmation email that EUROALIMENT PAC, SLU will send to the User once the booking has been made.
In addition to providing all the information about the reserved service, the confirmation email contains proof of reservation for the activity, excursion and/or guided tour contracted.
It is essential that Users are punctual and present themselves at the meeting point at the time and date indicated on the voucher, since all activities, excursions and guided tours are scheduled to depart at a specific time and it is not possible to modify the start time.
The duration of the activities, excursions and guided tours published on the Website are for reference purposes only and may be subject to slight variations depending on the development of the service itself, such as, for example, inclement weather, traffic problems, strikes, etc.
EUROALIMENT PAC, SLU informs you that it may require you to submit proof of reservation of the activity prior to the start of the activity, and this must be presented in paper or digital format. If the user does not present proof of reservation, he/she will not be able to participate in the activity, excursion or guided tour.
RESERVATION PROCEDURE
You can browse the website until you find the booking form for the desired activity, excursion and/or guided tour. Once located, by following these steps, you can complete the booking:
Indicate the number of adult and child tickets.
Select the schedule.
Complete the data.
Make the payment online.
HIRING
The booking of EUROALIMENT PAC, SLU services will be deemed formalised once the Users have completed and accepted the activity booking form and the activity has been confirmed, after having correctly completed the booking process and having correctly made payment for the same.
PAYMENT METHOD, PRICE, CURRENCY AND TAXES
The prices will be those indicated to EUROALIMENT PAC, SLU at the time of booking the activity chosen by the User.
All services are confirmed immediately and are paid at the time of booking by:
Credit cards: VISA, VISA Electron, 4B and MasterCard are accepted. The amount of the order will be charged to your card, so you must provide us with the number, the expiry date and the CW2 security code (on the back of your card). In the event that your card is scanned, you will be asked for the relevant security codes.
These data will not be stored or manipulated by us, but will be registered directly in the payment gateway of the corresponding financial institution. The charge will be made in real time through this Redsys payment gateway. In the event that the charge cannot be finally made (for any reason), the order will be automatically cancelled.
In general, EUROALIMENT PAC, SLU makes the full payment through the Website for the activity, excursion and/or guided tour by the User.
These prices are expressed in Euros (€) and include taxes, and the total amount will be indicated at the time of final confirmation of the contracting of the service.
In general, EUROALIMENT PAC, SLU will not apply discounts on the provision of its services, unless this is established in the conditions of the corresponding activity, excursion and/or guided tour.
CONFIRMATION AND CANCELLATION OF RESERVATIONS
After making the reservation, Users will receive a confirmation email confirming payment for the contracted service and will be provided with a receipt/acknowledgement of purchase for the contracted services. Users must bear in mind that this receipt of purchase is not equivalent to the issuance of the invoice corresponding to the contracting of the services. Users may request the invoice, in paper or electronic format, once they have made their reservation through the website by emailing pons.shop@grup-pons.com.
In the event of any improper or fraudulent charge to the card used for the purchase through https://ponshome.es, EUROALIMENT PAC, SLU will be able to take the appropriate action as soon as possible.
CANCELLATION POLICY
– Visit and wine tasting: with 48 hours’ notice you can change the date of the event free of charge, but the amount will not be refunded. In case of not showing up for the visit you had booked, you will lose 100% of the amount paid. The amount of the visit will not be refunded even if you notify us 48 hours in advance of the day of the visit.
– Special events (Harvest days, Arbequina Day, Dinner among vineyards, Cultural proposals and pairing,…): 50% of the amount will be refunded for reservations cancelled 3 days before the event. For reservations cancelled less than 3 days before the event, 100% of the amount paid will be lost. Changes of date will not be accepted.
– Activities and events for groups and/or companies. 50% of the amount will be refunded for reservations cancelled 7 days before the event; for reservations cancelled less than 7 days before the event, 100% of the amount paid will be lost.
The company reserves the right to cancel or modify dates if a minimum capacity is not reached or due to force majeure.
In accordance with the above, and by accepting these general booking conditions, users declare that they have read and expressly accepted this cancellation policy and agree with the cancellation conditions of the activity, excursion and/or guided tour that they book through the website.
GIFT VOUCHER
Gift Vouchers include any activity, excursion and/or guided tour not completed.
You will have one year to redeem it by reserving the desired date and time, as long as it is available.
The gift voucher will be sent by email in PDF format within a maximum of 48 hours after receiving your request.
The information included in the gift voucher will be necessary for the enjoyment of the activity, excursion and/or guided tour, and is detailed in the description sheet for each service/experience on the Website, as well as in the confirmation email that EUROALIMENT PAC, SLU will send to the User once the reservation gift voucher has been purchased.
This will be sent by email, which will be the confirmation, in addition to providing all the information about the reserved service, it is the proof of reservation of the activity, excursion and / or visit included in it.
CONDUCT ON THE WEBSITE
Users undertake to make lawful, diligent, honest and correct use of any information or content they have access to through the Website, and all of this under the principles of good faith and respecting at all times the current legislation and these General Terms and Conditions of Contract. In particular, but without limitation, Users must not:
Registering or communicating data that is not true, accurate, complete and/or up-to-date, or accessing the Website using the name, identification data or password of another User or impersonating any person or identity.
Use the Website for fraudulent purposes, or in connection with criminal offences or unlawful activities of any kind.
Introduce or spread computer viruses that may cause unauthorized alterations to the contents or systems comprising the Website.
Create a Profile or use the Website to use or reuse any material that is unlawful, offensive, pornographic, abusive, indecent, defamatory, obscene or threatening of any kind, or that constitutes a violation of copyright, trademarks or confidentiality, privacy or any other right, or is otherwise libelous or objectionable to any third party.
Download, send or otherwise distribute content or applications that may violate any applicable law or infringe any rights of any party.
EUROALIMENT PAC, SLU reserves the right to deny any attempt to access the Website or cancel user accounts in cases where there is incorrect use of the Website in accordance with the provisions of this clause.
DISCLAIMER
Without prejudice to the responsibility in the reservation of activities, excursions and guided tours to which the provisions of the General Law of Consumers and Users apply and by way of example, but not limited to, EUROALIMENT PAC, SLU is not responsible for the following circumstances:
Regarding cancellations made outside the deadline by Users. EUROALIMENT PAC, SLU will not be responsible under any circumstances for returning the amounts paid by its Users when they have not complied with the cancellation deadline provided for in the cancellation policy.
For any delays or errors made by Users in arriving at the meeting point for the reserved activity, excursion and/or guided tour. EUROALIMENT PAC, SLU will not assume any responsibility if the User misses the reserved activity due to lack of punctuality and/or not being at the corresponding meeting point.
In cases where the User does not carry the corresponding proof of reservation printed on paper and/or downloaded to his/her mobile phone and is denied access to the corresponding activity, excursion and/or guided tour.
Of any injuries, damages and accidents that the User may suffer while enjoying the reserved activity, excursion and/or guided tour, as well as any injuries, damages and accidents suffered by the User prior to the service and which prevented him/her from enjoying it.
The weather conditions in which the activities, excursions and guided tours booked by the Users are carried out. EUROALIMENT PAC, SLU will not be responsible for these circumstances under any circumstances, so the service will be deemed to have been correctly provided.
In cases where the activities, excursions or guided tours have been completed with respect to all the points of interest included in them, even if the duration has suffered a slight variation due to any external factor. In this situation, it will be understood that the service has been correctly provided.
MODIFICATIONS
EUROALIMENT PAC, SLU reserves the right to make as many changes as it deems appropriate to these General Terms and Conditions. These changes will be valid from the moment they are published on the Website.
SAFEGUARD CLAUSE
All clauses or provisions of these General Terms of Use must be interpreted independently and autonomously, and the rest of the stipulations will not be affected if one of them has been declared void by a final court ruling or arbitration decision. The affected clause or clauses will be replaced by another or others that preserve the effects sought by the General Terms of Contract.
Applicable law and jurisdiction
This site is located and operated in Spain. These General Terms and Conditions of Contract shall be governed by Spanish law. All matters relating to this site are governed by Spanish law and are subject to the jurisdiction of the competent Courts and Tribunals of Spain, without the principles of conflicts of laws being applicable.
In those cases where the client does not have the status of consumer or user, or has a domicile outside of Spain, he/she will be subject to the Courts and Tribunals of Lleida, expressly waiving any other jurisdiction that may apply.
If the user decides to use or consult this site outside of Spain, he or she must bear in mind that he or she does so on his or her own initiative and is responsible for compliance with the relevant laws.
This contract will enter into force and have full effect from the moment of acceptance by the user.
This contract, and therefore the general conditions it includes, together with the annexes (if any), in addition to being read on this website, may be stored, archived and reproduced by standard electronic or computer means.
COMPLAINTS AND CLAIMS
The User may send EUROALIMENT PAC, SLU any complaints, claims or any other comments they wish to make through the contact details provided at the beginning of these Conditions (General Information). In addition, EUROALIMENT PAC, SLU has official complaint forms available to consumers and users, which they may request from EUROALIMENT PAC, SLU at any time, using the contact details provided at the beginning of these Conditions (General Information). Likewise, if a dispute arises from the relationship between EUROALIMENT PAC, SLU and the User, the User as a consumer may request an extrajudicial dispute resolution, in accordance with Regulation EU No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on the resolution of online disputes in consumer matters.