You may return your product within a period of 14 calendar days after receiving your order.

To start the order return procedure, send an email to pons.shop@grup-pons.com indicating the order number and product to return. We will respond by email, within the following 3 business days, with instructions on how to complete the return.

The return shipping costs will be charged to you, the customer, who will be responsible for ensuring that the return is made correctly with the delivery company of your choice.

VERY IMPORTANT: Keep the delivery receipt as, in the event of a shipping incident, the receipt will serve as proof against possible claims. If not, EUROALIMENT PAC, S.L.U. will not take responsibility for the return.

Right of cancellation

You, the customer, may exercise your right of cancellation within a period of 14 calendar days counting from the date your order is received.

To make the cancellation effective, you must notify the Company of it, sending a notification, in writing, to the Company of your decision to cancel the contract by means of an unequivocal declaration (for example, a letter sent by mail or email). You may use the model cancellation form shown below, although its use is not mandatory. 

Send your cancellation request to:

EUROALIMENT PAC, S.L.U.            

Al-Kanis Industrial Park, Nave A, Ctra N-230 Km 11.2

Rosselló, Lleida 25124

pons.shop@grup-pons.com

We recommend you use the following online form. The use of this form does not limit your right to cancellation.

 

Model cancellation form:

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Form:

I hereby give notice that I cancel my contract of sale for the following goods/supply of the following service:

(*)Order number: ________________________________________________

(*)Name of consumer: __________________________________________

(*)Email of consumer: ____________________________________________

(*)Phone of consumer: __________________________________________

(*)Address of consumer: _________________________________________

(*)Description (indicate the product(s) to return): ____________ ____________________________________________________________________________________________________________________________

(*)Date: _____________________________________________________

(*)Signature of consumer (only if this form is notified on paper):

 

________________________

 

(*) Required fields.

 

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To comply with the cancellation period, it is enough that the notice related to your exercise of this right be sent before the end of the corresponding period.

 

The right of cancellation is limited and does not include the possibility of cancelling in the following situations:

·        Goods which have been used or damaged.

·        Goods which may rapidly deteriorate or expire.

·        Goods designed according to the specifications of the consumer and user or which are clearly custom-made.

·        Sealed goods which are not valid to be returned for the purpose of protecting health or hygiene and which have been unsealed after delivery.

 

Returns will only be accepted on products in perfect condition and they must be returned in a correctly protected state, in their original packaging, in perfect state, unopened, without signs of having been opened, with all accessories and the receipt.

Once the product has been received, if it shows any type of handling, damage or sign indicating that it has been, or is at risk of having been, opened, modified, or altered, the product in question will be immediately returned to the customer by post paid on delivery, with all shipping costs billed to the user.

The right of cancellation is contingent on you, the user, returning the product exactly as it was received, unused and in its original packaging, in such a way that its deterioration during shipping is impossible, accepting responsibility for any damage which may be incurred by the product during shipping.

Once the items have been examined and verified, EUROALIMENT PAC, S.L.U. will proceed to return your payment the same way it was made in a period no longer than 14 days from the date the products were received.

Returns will be processed on business days, Monday through Friday. Returns made on national, autonomous-community and local holidays will be processed the day after the holiday in question.

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